Clinic Policies

 

Some Frequently asked Questions (FAQs) and clinic guidelines. It’s important to always carry your Alberta Health Care card with you. If you require health care services in Alberta, and don’t have your Alberta Health Care information available, you may be asked to pay before you can receive these health services, which could be quite costly.

Please make sure that you let us know if any of your contact information changes- address, email, phone #, insurance company, preferred pharmacy, spouse or emergency contacts.  You are able to make those changes by logging into your health portal HealthMyself.

Are patients able to switch doctors between clinic physicians? We restrict switches by patients between clinic Physicians. As a clinic, we do not believe that this is appropriate, and indeed, we strongly believe in the professional obligation of Physicians to accept Patients on a first-come, first-served basis.  Allowing switches between Physicians for one family member or the entire family within a clinic unfortunately undercuts this foundational principle.  It also provides a loophole that incentivizes subtly suggesting to certain Patients that perhaps another Physician would be better suited to their needs and expectations, in the hopes that the Patient requests a switch.

Are no news good news at Westside Medical? At Westside Medical we do not assume “no news is good news”.  When tests are being ordered, book your follow up appointment to review all test results.  Test results are not given by staff over the phone.

What do I expect after I get referred to a Specialist ? You must see your family physician to get a referral to a specialist. Referrals will be processed by the referral staff. You will be called about the date and time once that appointment  is confirmed. If you are not able to attend the appointment time or date given, please call the specialist’s office to re-book. You will be getting an email notifying you of your specialist appointment within 4 weeks.  If you do not receive an initial update informing you that your specialist has received the referral within 4 weeks, please contact us to inquire about the status of your referral.
 Please remember to book a follow up appointment 4 weeks after you see the specialist  to follow up on the specialist recommendations on your diagnosis, or changes in medication.

What type of services are not covered by Alberta Health ? There are a number of services that are not covered by the Alberta Healthcare Insurance Plan. Westside Medical follows Alberta Medical Association guidelines for pricing of uninsured services. Prices associated with Uninsured Services are posted at the clinic.  

Do you offer walk-in clinic?  No, however we do our best to see patients in a timely manner.  Please call the office to be seen by the next available doctor, if your family physician is not available to see you.

Can I get a same-day appointment?  All of our appointments are booked in advance, but we do reserve some time during the day for emergencies for our patients.  Call ahead to check on our doctors’ availability for a same day appointment , we reserve  appointments for urgent matters. Please be aware this slots are not for refills or lab results. For all your prescriptions refills  please   schedule  an appointment at least 2-3 months in advanced  those can be booked as virtual telephone appointments.

Can I call to talk to my doctor,  get my prescription, or get my results? 

Refills are not routinely done by phone. Please partner with your physician and pharmacist to avoid running out of medication between visits.

You may contact your drugstore for the status of refills that may be left on your prescription.

If there are no refills left, call the clinic months in advanced  to arrange an appointment to review your condition and medications.

Your community pharmacist can extend most prescriptions for a short time to last until your next appointment. Exceptions are narcotics, triplicate order medications, antibiotics and steroids.

Please bring all your medications in the original containers to your visits at the clinic. This will assist greatly in your conversation with your physician regarding the amount of medication being ordered, and the number of refills before your next visit. Book the next visit before leaving the clinic, to ensure that the timing of your next visit will prevent running out of medication. Please make a separate appointment for each family member.

No Show Policy

If multiple appointments are missed without cancellation you may be asked to seek medical attention at another facility. If you are a new patient and you miss your first appointment, another appointment will not be made with any physician in the clinic.

Patient Outreach

If we haven’t seen a patient in greater than 30 to 36 months, our reception team will reach out to them to inquire if they are still a patient of ours or not, prior to inactivating the files. 

Clinic Protocol

 Consent for record access

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Registered patients