Clinic Policies

Some Frequently asked Questions (FAQs) and clinic guidelines. It’s important to always carry your Alberta Health Care card with you. If you require health care services in Alberta, and don’t have your Alberta Health Care information available, you may be asked to pay before you can receive these health services, which could be quite costly. Please make sure that you let us know if any of your contact information changes- address, email, phone home and mobile, pharmacy, spouse or emergency contacts.  You are able to make those changes by logging into your health portal HealthMyself.

Are patients able to switch doctors between clinic physicians?  No, as a clinic, we do not believe that this is appropriate, and indeed, we strongly believe in the professional obligation of Physicians to accept Patients on a first-come, first-served basis.  Allowing switches between Physicians for one family member or the entire family within a clinic unfortunately undercuts this foundational principle.

Are no news good news at Westside Medical? No, at Westside Medical we do not assume “no news is good news”.  When tests are being ordered, book your follow up appointment to review all test results.  

 

What do I expect after I get referred to a Specialist ? You must see your family physician to get a referral to a specialist. Referrals will be processed by the referral staff. You will be called about the date and time once that appointment  is confirmed. If you are not able to attend the appointment time or date given, please call the specialist’s office to re-book. You will be getting an email notifying you of your specialist appointment within 4 weeks.  Please contact us to inquire about the status of your referral.
 Please remember to book a follow up appointment 4 weeks after you see the specialist  to follow up on the specialist recommendations on your diagnosis, or changes in medication.

What type of services are not covered by Alberta Health ? Prices associated with Uninsured Services are posted at the clinic.  

Do you offer walk-in clinic?  No, however we do our best to see patients in a timely manner.  Please call the office to be seen by the next available doctor, if your family physician is not available to see you. Or to get a same day referral to see the doctor on call for Westside Medical Clinic.

Can I get a same-day appointment?  All of our appointments are booked in advance, but we do reserve some time during the day for emergencies for our patients.  Call ahead to check on our doctors’ availability for a same day appointment , we reserve  appointments for urgent matters. Please be aware this slots are not for refills or lab results. For all your prescriptions refills  please  schedule  an appointment at least 2-3 months in advanced  those can be booked as virtual telephone appointments.

Can I call to talk to my doctor,  get my prescription, or get my results?  Refills are not routinely done calling the Clinic, emailing requests or by pharmacy request, refills are done by scheduling a virtual appointment with your doctor  6-10 weeks in advanced. Please bring all your medications in the original containers to your visits at the clinic. This will assist greatly in your conversation with your physician regarding the amount of medication being ordered, and the number of refills before your next visit. Book the next visit before leaving the clinic, to ensure that the timing of your next visit will prevent running out of medication. Please make a separate appointment for each family member.

No Show Policy If multiple appointments are missed without cancellation you may be asked to seek medical attention at another facility. If you are a new patient and you miss your first appointment, another appointment will not be made with any physician in the clinic.

Patient Outreach If a patient file has not been active at Westside Medical for greater than 3 years (36 months) our PCN West Central Patient Care Coordinator will contact the patient to confirm if the patient is attending a different clinic or has moved away from the City by telephone call and email.  This is necessary to avoid getting medical information from hospital or specialist for patients we do not longer see. 

Turning 21 If you are between 21 and under 25 years of age, single and in full-time studies at an accredited school, you may be covered on your parent/legal guardian’s AHCIP account.  Please call AHC to keep your Alberta Health Insurance active in Alberta  ( Failure to do so will cause a declined of payments for your visits for doctors seen in Alberta ) Call AHC to get  personal health care number to remain the same as it was under your parent/guardian; a new card will not be issued.

New to Alberta  If you have moved to Alberta from another province or territory and intend to live here for 12 months or more, you must apply for Alberta Health Care Insurance Plan (AHCIP) health care coverage within 3 months of establishing residency in Alberta. After 3 months you will not longer be covered by the province you moved from. 

 Consent for record access, transfer of care or  moving outside Calgary city  limits: All Albertans can have access to their personal health record online. MyHealth Records is a Personal Health Record for Albertans to access some of their health information, such as lab results, medications, and immunizations drawn from Alberta Netcare. MyHealth Records also provides access to several health and wellness tools to help track and maintain overall health.  MyHealth.Alberta.ca

Clinic Protocol

 Consent for record access

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Registered patients