Clinic Policies

How much notice do you require for cancellations?

Please be aware clinic time is very valuable and we require 48 hours’ notice to re-book or cancel any appointment. After the first missed appointment you will receive a courtesy call reminding you of clinic policy, and the next missed or no show appointment will result in a $50 fee.  After the third missed appointment the fee increases to $100 and you will not be able to book appointments until the fee is paid. Appointments are in high demand and an early cancellation will allow another patient to be seen. Any cancellations under 48 hours will be considered a no show. The fee for no show for a procedure consultation is 100$. If multiple appointments are missed without cancellation you may be asked to seek medical attention at another facility. 

What is your new patient policy?

Only our registered patients can book appointments in advance.  If you would like to register you need to book a “meet and greet” appointment with one of our Physicians.  

Can I call to talk to my doctor, get my prescription, or get my results?

Due to COVID-19, we are offering virtual (phone) consultations whenever possible, if a physical visit is not required.  Please call us to book an appointment if you need to speak to a physician. Our doctors do not return phone calls. Prescriptions will not be filled over the phone or by fax. Patients are required to book an appointment even if it is for a refill, or to talk to the doctor. We respect your privacy and confidentiality; please be aware results will not be given over the phone. You must book an appointment to get results of any kind.

Frequently asked Questions (FAQs) and clinic guidelines. It’s important to always carry your Alberta Health Care card with you. If you require health care services in Alberta, and don’t have your Alberta Health Care information available, you may be asked to pay before you can receive these health services, which could be quite costly. Please make sure that you let us know if any of your contact information changes- address, email, phone (home and mobile), pharmacy, spouse or emergency contacts.  You are able to make those changes by logging into your health portal HealthMyself.

Are patients able to switch doctors between clinic physicians?  No, as a clinic, we do not believe that this is appropriate, and indeed, we strongly believe in the professional obligation of Physicians to accept Patients on a first-come, first-served basis.  Allowing switches between Physicians for one family member or the entire family within a clinic unfortunately undercuts this foundational principle.

Is no news good news at Westside Medical? No, at Westside Medical we do not assume “no news is good news”.  When tests are being ordered, book your follow up appointment to review all test results.  

 

What do I expect after I get referred to a Specialist ? You must see your family physician to get a referral to a specialist. Referrals will be processed by the referral staff. You will be called about the date and time once that appointment  is confirmed. If you are not able to attend the appointment time or date given, please call the specialist’s office to re-book. You will be getting an email notifying you of your specialist appointment within 4 weeks.  Please contact us to inquire about the status of your referral.
 Please remember to book a follow up appointment 4  weeks after you see the specialist  to follow up on the specialist recommendations on your diagnosis, or changes in medication.

What type of services are not covered by Alberta Health ? Prices associated with Uninsured Services are posted at the clinic.  

Do you offer a walk-in clinic?  No, however we do our best to see patients in a timely manner.  Please call the office to be seen by the next available doctor, if your family physician is not available to see you. Or to get a same day referral to see the doctor on call for Westside Medical Clinic.

Can I get a same-day appointment?  All of our appointments are booked in advance, but we do reserve some time during the day for urgent care for our patients.  Call ahead to check on our doctors’ availability for a same day appointment. We reserve  appointments for urgent matters. Please be aware these time slots are not for refills or lab results. For all of your prescription refills  please  schedule  an appointment at least 2-3 months in advance.  those can be booked as virtual telephone appointments.

Can I call to talk to my doctor,  get my prescription, or get my results?  Refills are not routinely done calling the Clinic, emailing requests or by pharmacy request, refills are done by scheduling a virtual appointment with your doctor  6-10 weeks in advanced. Please bring all your medications in the original containers to your visits at the clinic. This will assist greatly in your conversation with your physician regarding the amount of medication being ordered, and the number of refills before your next visit. Book the next visit before leaving the clinic, to ensure that the timing of your next visit will prevent running out of medication. Please make a separate appointment for each family member.

Patient Outreach If a patient file has not been active at Westside Medical for greater than 3 years (36 months) our PCN West Central (CWCPCN) Patient Care Coordinator will contact the patient to confirm if the patient is attending a different clinic or has moved away from the City by telephone call and email.  This is necessary to avoid getting medical information from hospital or specialist for patients we do not longer see. 

Turning 21 If you are between 21 and under 25 years of age, single and in full-time studies at an accredited school, you may be covered on your parent/legal guardian’s AHCIP account.  Please call AHC to keep your Alberta Health Insurance active in Alberta  ( Failure to do so will cause a declined of payments for your visits for doctors seen in Alberta ) Call AHC to get  personal health care number to remain the same as it was under your parent/guardian; a new card will not be issued.

New to Alberta  If you have moved to Alberta from another province or territory and intend to live here for 12 months or more, you must apply for Alberta Health Care Insurance Plan (AHCIP) health care coverage within 3 months of establishing residency in Alberta. After 3 months you will not longer be covered by the province you moved from. 

 Consent for record access, transfer of care or  moving outside Calgary city  limits: All Albertans can have access to their personal health record online. MyHealth Records is a Personal Health Record for Albertans to access some of their health information, such as lab results, medications, and immunizations drawn from Alberta Netcare. MyHealth Records also provides access to several health and wellness tools to help track and maintain overall health.  MyHealth.Alberta.ca

Clinic Protocol

 Consent for record access

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Registered patients