When you arrive to the clinic check-in by scanning a QR code.

Help improve clinic efficiency an accuracy of your demographics, self check- in works by scanning a QR code immediately when arriving to the clinic that enable patients to manage their own check-in, update personal information such as current address, telephone number, emergency contact number, email, pharmacy information, and complete applicable forms at arrival — all without staff assistance. Please check in with reception if you require assistance, so we can update your information.

What time am I expected to arrive if I have an appointment at 10 AM?

We request patients to arrive 15-20 minutes before their appointment time. If you’re going to be late for your appointment please let us know in some cases you may be asked to reschedule your appointment. When you arrive to your appointment, the nurse will be taking your vital signs, get babies vitals weight height head circumferences prepare you for your complete physicals, procedures, some tests or direct you to complete screening forms according to the reasons for your visit or your symptoms.

How much notice do you require for cancellations?

Clinic time and your doctor’s time are valuable and in high demand. In consideration of other patients who are awaiting an earlier appointment, if you cannot make it to your appointment we require 48 hours' notice, to re-schedule or cancel your appointment. If you no-show on your appointment date, be notified that you will receive an email with the $50 no-show for regular appointments of 15’ For Procedures 150$ (30 minute appointment), for 60 minute appointment 250$ and more for longer appointments or late cancellation fee invoice.

For procedure appointments for Surgery or Migraine injections, we require 1 week notice to re-book or cancel any appointment, and if you no-show or do a late cancellation, unfortunately you will not be able to book appointments until the fee is paid.

Appointments are in high demand and an early cancellation will allow another patient to be seen. “If multiple appointments are missed without cancellation on time, you may be asked to seek medical attention at another facility”.

Can I call to get my prescription faxed

Prescriptions will not be filled over phone or fax. Patients are required to book an appointment. Our doctors do not return phone calls. We respect your privacy and confidentiality; please be aware results will not be given over the phone. You must book an appointment to get results of any kind.

What happens to my files if I have not seen my doctor in many years?

 

If we have not seen a patient in greater than three years our reception team will reach out to you to inquire if they are still a patient of ours or not.

“We have zero tolerance policy for abuse and bullying. We will immediately terminate any patient from our practice if they are abusive to doctors or staff as per section 5b found at.  https://cpsa.ca/physicians/standards-of-practice/terminating-the-physician-patient-relationship-in-office-based-settings/”.

“A fee will be charged to ANY missed appointments without 48 hour notice. If a patient does not pay for them, you will be asked to leave our office practice as per section 2c in the CPSA’s Standard of Practice on Terminating the Physician Patient Relationship in Office Based Settings”.

Request a copy of your invoice to make your payments.

Register to Ava Connect to activate your email with your doctor.

With AVA Connect, users are able to input their biometrics like Blood Pressure, Heart Rate, Glucose levels, Weights, view babies’s growth charts, lab test, ultrasound, MRI results after your doctor has reviewed them with you, message their physician, and schedule future appointments, get requisitions for lab work, email or text recalls and notifications, email specialist appointments. Invitations are gradually happening prior to your schedule appointments so you can have access to your lab requisitions and recall for test results from your doctor. If you have been invited you to join AVA Connect, you will have received an email.

We are a teaching clinic for the Cumming School of Medicine at the University of Calgary.

There’s no commitment, pressure, or obligation. You may be seen by a medical student or a family medicine resident in addition to your doctor. Westside Medical is a teaching clinic for the Cumming School of Medicine at the University of Calgary.