Clinic Protocol

Please check in with reception 15 minutes before your appointment time.

When you arrive to your appointment, the nurse will be taking your vital signs, get baby’s vitals (weight, height, head circumference) and will prepare you for your complete physicals, procedures, tests. They may also direct you to complete screening forms according to the reasons for your visit, or your symptoms.

We will confirm your current address, telephone number, emergency contact number, email, pharmacy location, and ensure that all required forms are ready for your Physician’s review...

It will help improve clinic efficiency and accuracy - and will ensure that your doctor can maximize time spent on your diagnosis and treatment.

Our doctors have spoken with many of our patients to set our clinic policy re: late arrivals. The new policy is that if you’re going to be late for your appointment you will be asked to reschedule your appointment.

The reason is that doctors require the full appointment time to properly assess and treat patients. It simply is impossible to practice proper medicine without sufficient time. Also, no-one wants to be delayed for their appointment and neither do the Physicians. If a person is late the doctor will not have sufficient time to do investigations or provide treatment or counselling. Thorough medicine requires the full appointment time, and in order to respect our patients’ time we no longer accept late arrivals

You will be invoiced for a no-show, depending on the length of the appointment: $50 (15 min.), or $150 (30 min.).

How much notice do you require for cancellations? Clinic time and your doctor’s time are valuable and in high demand. In consideration of other patients who are awaiting an earlier appointment- we require 48 business hours (2 business days) notice to re-schedule or cancel your appointment This 2 days notice is necessary for our medical office staff to be able to reach out to a patient waiting for an appointment.

If you no-show on your appointment date, or if you cancel late, you will receive an email with notice of the $50 no-show invoice for regular appointments of 15’ duration. For longer appointments or Procedures the no-show or late cancellation fee is $150 (30 minute appointment), for 60 minute appointment it is $250 and more for longer appointments.

For procedure appointments for Surgery or Migraine injections, we require 1 week notice to re-book or cancel any appointment, and if you no-show or do a late cancellation, unfortunately you will not be able to book appointments until the fee is paid.

Appointments are in high demand and an early cancellation will allow another patient to be seen. If multiple appointments are missed without cancellation on time, you may be asked to seek medical attention at another facility.

Can I call to get my prescription faxed? Prescriptions will not be filled over phone or fax. Patients are required to book an appointment.

Our doctors do not return phone calls. We respect your privacy and confidentiality; please be aware results will not be given over the phone. You must book an appointment to get results of any kind.

What happens to my files if I have not seen my doctor in many years? If we have not seen a patient in greater than three years our reception team will reach out to you to inquire if they are still a patient of ours or not.

“We have zero tolerance policy for abuse and bullying. We will immediately terminate any patient from our practice if they are abusive to doctors or staff as per section 5b found at:

  https://cpsa.ca/physicians/standards-of-practice/terminating-the-physician-patient-relationship-in-office-based-settings/”.

“A fee will be charged to ANY missed appointments without 48 business hours (2 business days) notice. If a patient does not pay for them, you will be asked to leave our office practice as per section 2c in the CPSA’s Standard of Practice on Terminating the Physician Patient Relationship in Office Based Settings”.  

Request a copy of your invoice to make your payments.

Register to Ava Connect to activate your email with your doctor. With AVA Connect, users are able to input their biometrics:

Blood Pressure, Heart Rate, Glucose levels, Weight, babies’s growth charts, lab tests, ultrasounds, & MRI results after your doctor has reviewed them with you.

It also allows you to message your physician, and schedule future appointments, get requisitions for lab work, email or text recalls and notifications, email specialist appointments. Invitations are gradually happening prior to your scheduled appointments so you can have access to your lab requisitions and recalls for test results from your doctor. 

If you have been invited you to join AVA Connect, you will have received an email.

We are a teaching clinic for the Cumming School of Medicine at the University of Calgary.

There’s no commitment, pressure, or obligation on you. You may be seen by a medical student or a family medicine resident in addition to your doctor. Westside Medical is a teaching clinic for the Cumming School of Medicine at the University of Calgary.